Senior Director / VP of Operations

Flight builds remote-first customer experience teams for growing startups who put people first. We partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run industry-leading customer experience programs.

Our mission is to expand access to careers in customer experience and advance a human-centered outsourcing model. 

It’s an old industry, but our way of doing it isn’t, and there’s a lot more yet to build. We need to balance managing our current business today with pursuing our vision to drive the future of work. 

That’s where you come in — we’re looking for a Director / VP of Operations who shares our values of service, inclusion, and cooperation and who can help us take our business and our impact to the next level. 

What you'll do

Business Operations

Help us scale — We’re growing quickly, and as such, we need someone who can build a well-oiled machine to help us deliver on our current business needs while also working to anticipate future needs, fill gaps, and set us up for our next inflection point.

Program Management

Help us take care of our partners — We work with amazing companies to help them build their CX programs. Where our CEO will primarily focus outward to bring in more people and resources, you’ll focus inward on our company to make sure we deliver outstanding results for every client who walks through our digital doors.

Who we're looking for

What we offer

We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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