I've enjoyed my journey from being a language translator to customer support representative, to now a customer success manager. When not putting our customers first, I am deepening my yoga practice, meditating, and exploring different parts of France.
Favorite thing about CX roles?
I enjoy guiding and supporting customers in the achievement of their goals based on their particular situation, needs and preferences.
Biggest learning in my career.
Having a good attitude is essential to not only overcome any challenges, but also to keep yourself and the rest of the team motivated.
Proudest moment of my career.
Being able to change roles at a rapid rate, while maintaining 100% customer satisfaction.
Ambitions for the future.
For the time being, I aim to gain more experience in building and managing customer success teams from the ground up.