Kimberly

Hannam

Jamaica
Customer Support Rep.
years of experience
My LinkedIn

Favorite thing about CX roles?

Helping our clients and making them happy.

Biggest learning in my career.

Throughout my career, I was always learning and bettering myself as a person. Just because I’ve succeeded doesn’t mean I should stop trying to improve both as a person and an employee. Each misstep should be viewed as a learning opportunity.

Proudest moment of my career.

Being able to take on a mini project manager role to assist with thousands of Jamaicans on a summer internship program. It was a HUGE responsibility (and very stressful I should say) but that was one of the best learning experiences I have ever had and I've learnt so much!

Ambitions for the future.

Continue to learn more about the customer support industry, the ins and outs and using the information that I have gained to also help others that are coming into the industry as well.

Things I've written

Have a look at some of my posts.
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