Matheus

Customer Support Rep.
years of experience
My LinkedIn

Favorite thing about CX roles?

Contributing to a business to provide the best possible experience for its customers

Biggest learning in my career.

Understanding how interdependent the areas of CX work, and how having an expert team for each one of those maximizes customer satisfaction

Proudest moment of my career.

Helping a customer who was feeling hopeless about having their account hacked, recovering their account and being more conscious of account security

Ambitions for the future.

Attaining a different function in the company and delivering results from a different perspective

Things I've written

Have a look at some of my posts.
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