Flight Training Lead

Flight builds remote-first customer experience teams for growing startups who put people first. We partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run industry-leading customer experience programs.

Our mission is to expand access to careers in customer experience and advance a human-centered outsourcing model.

As such, we have a sharp focus on building a strongly connected community and offering continued learning and development for our team. Our training programs help us create space for both — teammates have opportunities to learn and grow as well as get to know one another on a personal level.

In addition, our training ensures our talent is trained above-and-beyond typical industry standards, allowing us to provide the absolute best service to our clients. 

As our team grows, we want to continually improve our existing programs and add new ones. This is where you come in! 

We are looking for a training lead who shares our values of service, inclusion, and cooperation. As training lead, you will play an integral role in developing, facilitating and executing team learning and growth programs.

What you'll do

Program development

Help us create — We have some existing programs and lots of ideas for new ones. We need someone who can strategically plan and create content from start-to-finish, based on learning directives chosen in collaboration with our leadership team.

Program execution

Help us deliver — We’re looking for someone who can build and run our programs, ensuring that we’re facilitating a productive and engaging learning experience as opposed to merely presenting prescribed content.

Who we're looking for

What we offer

We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
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