Every one of our Flight graduates undergoes a comprehensive training program so they're throughly prepared to provide best-in-class service.
Recruitment
Through strict hiring standards, we source exceptional talent from our broad network in LATAM and the US.
Training starts
Trainees begin an intense two-week full-time training experience with weekend projects.
Continued curriculum
Trainees build skills in tools, mindset, and more. Graduates have access to ongoing resources to stay sharp and up-to-date on industry trends.
Client placement
Through careful assessment, we curate matches with our clients. Our expert leadership team then works alongside you to ensure your program is set up for success.
Who we train
Our employees are bilingual and trilingual, highly empathetic and skilled communicators, and expert problem-solvers who possess a strong growth mindset.
Customer Support Representatives
Customer Success Managers
Operations Associates
Work with us
Launching a product is only the start of the journey. Let’s work together to ensure you're supported by the right talent, trained to keep your customers happy.
Simple Contracts
Month-to-month contracts, no minimum, pay per contractor with all-inclusive rates
Accessible Pricing
Accessible pricing that rolls up into one invoice managed by one account manager
Global Support
Provide support in multiple languages and easily scale to 24/7 coverage
What our clients are saying
“The Flight team helped us not only gain 24/7 coverage at Sunlight, but also kick-started the build out of our customer success team. I am so grateful for their partnership for all my customer experience blindspots.”
Juan Lagrange
CEO, Sunlight Learning Technologies
"I couldn't be more thrilled with the support we got through our Shark Tank launch and beyond. The way Flight serves our customers and the way they organized in lock step with us has been great! I really, really, genuinely appreciate it and am so grateful for this team!"
Sarah Apgar
Founder and CEO, FitFighter
“Genesis, our hired Flight customer support rep, was a pleasure to work with from A to Z! She's brilliant, organized, personable, and overall a tremendous teammate. She’s the type of person that you want to be stuck in the trenches with!”
Stephan Leeds
Chief Development Officer, Radius Group
"Our rep is great! She's contributed so many ideas for improvement and is doing an awesome job!"
James Zhang
CTO, The Bright App
"The responses blow me away. The professionalism, the level of understanding and personalization, and the team embracing our spirit and enthusiasm. It’s amazing. I personally couldn’t have asked for a better group to work with."
Lisa VanDenburg
Senior Director of Customer Experience, FitFighter
"I'm so impressed every day with the number of tickets my team can clear and their ability to surface ways we can do things better."
.jpg)
%201.svg)
%201.svg)
