The new
outsourcing

World-class customer support teams
for companies who put people first

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Your Flight crew

Culture and community

You care about culture, and we do too. It's core to our people-focused mission, and it fuels the engagement and retention that leads to efficient and high-quality support. Flight’s numerous training and connection programs, both internally and with our partners, help our team find belonging and purpose in their work.

Expert partnership

Get access to a collaborative team ready to help with whatever you need. With over 20 years of combined support leadership and consulting experience, we’ve been in your shoes and are here to offer fresh perspective, strategic advice, and implementation support across the people, process, and technologies that power your team’s success.

Committed to quality

Partner with people who care about your customers just as much as you do. We hire talented teammates who share our values of service and high standards of excellence, then set them up to do great work. It shows in our consistent quality scores of 99%+ and CSAT over 90%.

Flexibility

Be prepared for whatever comes your way with month-to-month contracts, 18/7 coverage, US or LATAM-based talent, and options from small teams all the way to established enterprises. We support all channels, work through your platforms, offer a variety of add-on services, and can help with a wide scope of support-adjacent work.

Let's work together

Contact us to start building your extended team today! From hiring and launching your program to full production and beyond, we’ll be here to support you every step of the way.

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What clients are saying

“The Flight team helped us not only gain 24/7 coverage at Sunlight, but also kick-started the build out of our customer success team. I am so grateful for their partnership for all my customer experience blindspots.”

Juan Lagrange

CEO, Sunlight Learning Technologies

"I couldn't be more thrilled with the support we got through our Shark Tank launch and beyond. The way Flight serves our customers and the way they organized in lock step with us has been great! I really, really, genuinely appreciate it and am so grateful for this team!"

Sarah Apgar

Founder and CEO, FitFighter

“Genesis, our hired Flight customer support rep, was a pleasure to work with from A to Z! She's brilliant, organized, personable, and overall a tremendous teammate. She’s the type of person that you want to be stuck in the trenches with!”

Stephan Leeds

Chief Development Officer, Radius Group

"Our rep is great! She's contributed so many ideas for improvement and is doing an awesome job!"

James Zhang

CTO, The Bright App

"The responses blow me away. The professionalism, the level of understanding and personalization, and the team embracing our spirit and enthusiasm. It’s amazing. I personally couldn’t have asked for a better group to work with."

Lisa VanDenburg

Senior Director of Customer Experience, FitFighter

"I'm so impressed every day with the number of tickets my team can clear and their ability to surface ways we can do things better."

Aki Naito

COO, Helping Hands

From our blog

Insights on building top-tier support teams and delivering great customer service

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