Careers at Flight

Flight CX is an outsourcing company that builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them build outstanding CX programs.

We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.

What does the hiring process look like?

Here’s what you can expect during Flight’s application and interviewing process.

Application Process
From any role on our Careers Page click Apply for this job, attach your resume, and fill out some general information. In addition, there are some experience-related questions to help us understand your level of familiarity with commonly used customer experience tools and processes.

Video Screen
If your resume and application are a strong fit for the role, a recruiter will contact you to schedule a short Zoom call. The initial video screen is not a detailed interview. It is a chance for us to learn about you at a high level; to understand your career trajectory and interests, the skills you would bring to Flight, and to learn a little bit about you personally. It’s also a chance to be sure we’re aligned on Flight mission, business model, and company values.

The phone screen helps our recruiting team determine who will advance to the official interview process.

Skills Assessment
If your video screen goes well you will advance to Flight’s skills assessment phase. This is a written exercise for you to demonstrate your creativity, English skills, and ability to research and problem solve. The skills assessment should take about an hour to complete. You will have 48 hours to complete the exercise and return it to our recruiting team.

Panel Interview
Welcome to your panel interview! In this 1 hour video interview you will speak with our recruiter and either someone from Flight’s Operations Team or a Team Lead. We’ll make sure you understand Flight’s business model and the role you’re applying for. In addition, you’ll be asked a series of questions that provide us with insights regarding how you think about certain competency areas like conflict management, growth mindset, communication and more. You will also talk more in depth about specific customer experience work.

You’ll have time to discuss what the day-to-day looks like in this role and how success is measured.

Offer and Negotiations
After the completion of Interviews 1&2 our team will meet and discuss things internally. If there is consensus across your interview panel you will receive an official offer letter to join Flight. You will be able to review the offer and follow up with any additional questions you might have. We’re happy to answer them for you.

This is also the time for any negotiations you might want to address as well.

Check out our current openings below:

Customer Experience

Customer Support Representative